Touch Of Grace Limited, trading as Hope and Impact (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit hopeandimpact.com or make a purchase.

Company details

Information we collect

• Contact & order details — name, email, shipping and billing address, phone number, and order contents when you check out.
• Payment information — processed securely by our payment providers. We do not store full credit card numbers on our servers.
• Device & usage data — IP address, browser type, pages viewed, and similar analytics that help us improve the site.
• Communications — messages you send to support@hopeandimpact.co or through contact forms.

How we use information

• Fulfill and ship orders, process payments, and provide customer support
• Send order confirmations, shipping updates, and service-related messages
• Improve our website, products, and shopping experience
• Detect and prevent fraud or misuse
• With your consent where required, send marketing emails (you may unsubscribe anytime)

Sharing of information

We share information only as needed to run our business, including with:

• Payment processors and fraud-prevention partners
• Shipping carriers and fulfillment partners
• Email and analytics providers who process data on our behalf
• Authorities when required by law or to protect our rights and customers

We do not sell your personal information.

Cookies & similar technologies

We use cookies and similar tools for essential site functions, cart experience, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data retention & security

We retain order and account-related information as needed for legal, tax, and customer-service purposes. We use reasonable administrative and technical safeguards; no method of transmission over the Internet is 100% secure.

Your choices

Depending on where you live, you may have rights to access, correct, delete, or limit use of your personal information. To make a request, email support@hopeandimpact.co .

Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of the site after changes means you accept the updated policy.

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